Wizard Screens offers a limited lifetime warranty on all components, excluding screen mesh, speed reducers and woodgrain finishes, to the original purchaser of the RetractaView Screen from the date of installation. This warranty is non-transferable and will remain intact for the original purchaser provided the product was installed by an authorized dealer and/or factory trained installer and has not been moved or altered in any way. Wizard’s Optional Speed reducers carry a 1-year warranty and Wood Grain finishes carry a 10-year warranty.
Wizard warrants the components shall be free of defects in materials and workmanship. “Defects” are defined in this warranty as imperfections that impact the utility of the retractable screen. Wrinkles in the mesh or puckering along its edges in itself do not constitute a defect. Defective components will be replaced free of charge for up to one year from the date of installation. After one year, we will provide replacement components at no charge, but a service installation charge will apply. The limited warranty does not include components that have been damaged by misuse, abuse, unauthorized repair or modification of the screen; normal weathering, fading, scratching, airborne or applied corrosive contaminants, acts of God or other causes beyond the control of Wizard Screens.
If a component is defective and you require assistance, please contact your original point of purchase. Please retain your invoice as proof of purchase. Proof of purchase is required for any after-sale service.